Services/Reservations

Teachers, schools or school boards wanting to participate in an E2 Adventures LiveSTEAM Virtual Field Trip must purchase reservations. Each reservation represents one space on an E2 Adventures LiveSTEAM Virtual Field Trip. Registrants may purchase either Student Reservations or Field Trip Passes: 

1. Student Reservations grant access for participants to a field trip event of your choosing. These can be purchased by teachers or school administrators for entire grades or individual classes, up to 3 days before the event of your choosing. Any number of these reservations can be purchased for any number of our field trips throughout the school year. 

2. Field Trip Passes are bulk purchases for a set number of reservations to our field trips throughout the year, to be used by any teacher in a purchasing school or school board, and can be used to access any of our field trip events of their choosing. Field trip passes can only be purchased by a school or school board administrator, prior to or during the school year for which they are valid. Upon purchase of field trip passes, the administrator will receive a code that they can share with any teacher within their school or school board. Teachers from these administrations can then register with the code and will immediately receive confirmation of their registration. E2 Adventures takes full responsibility for keeping a tally of how many participants use the code, and in alerting the administration when they have reached their purchased maximum, with the option to renew. Codes are only valid throughout the school year stated in the purchase invoice. 

Each E2 Adventures LiveSTEAM Virtual Field Trip contains:

• An hour long virtual visit to two to three industry sites

• Participant engagement and real-time Q&A through Slido

• Educational resource materials developed by our team given to participants before the event.

Registration

Student Reservations are made solely on our website (e2adventures.com/signup). If you have any issues signing up using the website, you may contact our reservations department (info@e2adventures.com) to do so. To purchase Field Trip Passes, please contact our reservations department. 

When registering, you MUST clearly write: your name, the school & school board you work for, which event(s) you would like to register for, how many students you will be bringing to each, your school email, and your students' school email domains. Incomplete registrations cannot be processed by our team. . 

 E2 Adventures cannot be held at fault for typos in the registration process. If we receive an incomplete registration from you, or notice that information is mistyped, we will send you a follow up email for you to confirm/update the information sent. Failure to provide us with that information in a timely manner will result in an incomplete registration, and will not be accepted. If there are problems logging in during an experience, write to our support team at info@e2adventures.com

The deadline to register for any one event is 3 days before the date of the event. Registrations submitted after the deadline will not be accepted. 

Adding/removing participants: 

Registrants may update the number of participants they reserved for depending on the circumstances. 

If you are unable to confirm the exact number of participants you will be bringing to an event when registering:

• Put down a tentative number and let us know your situation in the ‘Additional comments’ section of our registration form. 

• We will then ask that you pay a deposit equal to the price of half the number of tentative participants. 

• If, once confirmed, the number of participants is greater than the estimated number, you must pay the difference 3 days prior to the date of the event you registered for. 

• Alternatively, if the number of participants is less than the estimated number, we will provide you with a credit equal to the difference, to be used for future trips throughout the school year. 

If you realise that the number of participants you will be bringing to an event is different from the number you originally registered with BEFORE having paid the invoice:

• You must contact our reservation department and advise us of the new number.

• If this request is sent at least a week before the date of the event in question, we will send you an updated invoice to that effect within 24 hours of your email. 

• If this request is sent within a week of or after the event in question, we reserve the right to review your case and decide whether or not we will update your invoice, or provide you with a credit equal to the difference, to be used for future trips throughout the school year. 

If you realise that the number of participants you will be bringing to an event is different from the number you originally registered with AFTER having paid the invoice but at least a week BEFORE the date of the event:

• You must contact our reservations department and advise us of the new number. 

• If the new number of participants is greater than your original number, we will send you a new invoice for the difference. 

• If the new number of participants is less than your original number, we will provide you with a credit equal to the difference, to be used for future trips throughout the school year.  

• If this request is sent within a week of or after the event in question, we will not update your invoice, nor provide you with a credit equal to the difference.

Rates:

All prices for participation in our events are published on the ‘Field Trips’ page of our website (e2adventures.com/field-trips). Although efforts are made to maintain the rates as published, we may adjust prices for individual events, as they are subject to change based on sponsorship.

If you have already bought Student Reservations for a trip whose price is decreased, we will issue you a credit equal to the difference between what you paid and the current price for your same number of reservations. We do not issue credits for purchases of Field Trip Passes.

Updates to pricing will be reflected on the ‘Field Trips’ page of our website as soon as they are put into effect. All prices are shown in Canadian Dollars and do not include applicable taxes (taxes are based on your province/region). 

Deposits/Payments:

All E2 Adventures LiveSTEAM virtual field trips are paid events unless otherwise specified. Upon registration, we will send you a registration email with an estimate of the cost for your administration. For your registration to be accepted, you will need to confirm that your administration has approved the trip and that payment will be made, which can be done by clicking the ‘My admin has approved payment’ button in your registration email. If you are unable to confirm this, we will not be able to process your registration. Payment confirmation must be done any time prior to the registration deadline of the first event you registered for. 

By clicking on the ‘My admin has approved payment’ button, you agree to pay E2 Adventures the full amount owed on your invoice, unless otherwise agreed upon in writing from the reservation department. If you click the ‘My admin has approved payment’ button and did not confirm with your administration that this was the case, you and your administration are still liable for the full amount owed on your invoice.

We accept payment in the form of cheque, Interac E-Transfer, Bank Transfer, or Paypal. Payment details for each method will be specified on your invoice. Payment should be affected as soon as possible upon receiving the invoice, but must be affected within a month of that date.

If your administration processes their payments at a specific point in the year (ie. end of school year, monthly, etc.) please let us know once we send you your registration email & estimate. If we have not received your payment by the end of the school year in which you reserved, we will contact you and your administration to inquire about the payment and make sure it is affected. 

Cancellation Policy:

If you have to cancel a registration you made to attend one of our trips:

• You must contact our reservation department with a Cancelation Request in writing to let us know. 

• If this request is sent at least a week before the date of the event in question, and you have already paid your invoice, we will provide you with a credit equal to the amount you paid, to be applied to any other field trip of your choice throughout the current school year. 

• If this request is sent within a week of or after the field trip in question, we reserve the right to review your case and not offer you any credit. Persons or groups leaving the field trip during its operation without valid reason will not receive any credit.  

Alternatively, if you have to cancel a registration you made to attend one of our trips, you can find another available group of participants equal to the number you were going to bring and transfer your reservation to them. Doing so will give you a credit of half the amount you paid, to be applied to any other field trip of your choice throughout the current school year. 

This transfer must be confirmed with us by contacting our Reservation department in order to be valid within 3 business days of the field trip. When contacting us about a reservation transfer, please provide the name of the educator whom you are transferring the reservation to, their professional email address and the email domain of their students, if different from yours.

If you have to cancel a registration you made to attend one of our trips and you have a code from your administration, you must contact our reservation department with a Cancelation Request in writing to let us know. 

In the very unlikely event that we must cancel one of our trips, we will notify any registrants of this cancellation right away. If a trip that you had purchased reservations for is canceled, we will provide you with a credit equal to the amount you paid, to be applied to any other field trip of your choice throughout the current school year. If you are unable to attend any other trip throughout the current school year, we will apply your credit to the next school year. 

Refund/Credit Policy: 

E2 Adventures, as a non-profit, operates solely on a credit policy basis. In situations that would usually lead to a refund - such as cancellations, transfers, adding participants or removing participants - we will offer the same amount back to you as credit to be applied to the purchase of reservations to any other field trip of your choice throughout the same school year. We will not issue a refund to any registrant, unless otherwise agreed to by the reservation team. 

If for whatever reason you want to request a credit or refund, you may send a request to our reservation department at info@e2adventures.com. All refund/credit requests must be submitted in writing. Upon receiving your request, we will review your case and let you know how we may proceed together.

Credits may only be applied to Student Reservations, not Field Trip Passes. 

Registrant Validity 

In order to register and participate in an E2 Adventures LiveSTEAM Virtual Field Trip, you must be a teacher or administrator of a Grade 6 - 12 class/school/school board/ministry. 

Teachers and administrators of younger cohorts (Grades 1-5) may also register for our trips. We recommend that they contact our reservation department to determine if their group will be able to understand the material and keep up with everyone else. 

If you would like to register for one of our field trips and do not fit the above criteria, please contact our reservation department. E2 Adventures reserves the right to deny a tentative registration if they do not fit the above criteria.

E2 Adventures may look into any tentative registrant to ascertain that they are in fact who they say they are.

Documentation:

Documentation regarding your reservation will be sent to you at specific points throughout the reservation process. Upon registering, you will receive an overview of your reservation via email which includes:

• The event(s) you registered for

• The tentative timing of those event(s)

• How many participants you registered

• The price estimate for your registration

• Relevant information pertaining to the educational aspect of the trip(s)

Subsequently, upon confirming that your administration has approved the trip and will pay for the reservation, we will send you an email confirming your registration, along with an invoice. 

In the time period before an event you registered for, you will receive, via email:

• The educational resource materials related to that event,

• The full itinerary of the trip (date, time, companies being visited), 

• The access links (Youtube & Slido) to both view and engage with the field trip, 

• A reminder the day before the event takes place, all via email.

After the event takes place, we will send you a document with some of the experts’ answers to students’ questions that were not broached on the trip itself. 

E2 Adventures cannot guarantee the rate at which registrants will receive these documents, as it is dependent on individual registration. All information contained within documentation you receive from us can be subject to change at our discretion. We will notify you of any changes pertaining to any of the information contained within the document via email as soon as we can.

Educational Resource Materials Policy:

Upon confirmation of their registration for an E2 Adventures LiveSTEAM Virtual Field Trip, registrants will be provided with a package containing educational resource materials that relate to that trip. Prepared by our team, this document is provided for the express purpose of connecting the trip to every core discipline, so any teacher can easily integrate the trip into their classroom learning pre-, during, and post-experience. It is a tool to aid in classroom learning, and can even be used outside of the context and timing of the trip to facilitate further discussion and learning.

As such, E2 Adventures ascertains creative ownership of any and all educational resource materials provided to participants. Participants may keep the educational resource materials documents they receive as participants in a trip, and use it in their classrooms even when the trip has passed, but may not pass it off as their own work, distribute it to others, or publish it online or in print without explicit permission from E2 Adventures. Failure to receive permission from E2 Adventures when pertaining to the distribution or sharing of the educational resource materials, or any obvious violation of these terms, may result in legal action. 

Publication errors/making changes to events:

Although efforts are made to maintain any and all information as published, any and all information contained on our website, online communications, or in our field trip documentation can be subject to change at our sole discretion at any time. 

We periodically update information pertaining to trips, promotions, pricing, etc. on our website. In the event that information contained in our newsletters or field trip documentation is out of date or needs updating, we will notify you via email as soon as we can.

Throughout the year, we will re-mount certain trips to make them more accessible to a wider range of educators and students. E2 Adventures reserves the right to alter any re-mounted event, at the discretion of our field trip design team. These changes can include but are not limited to: partners, experts, themes, locations, and all other aspects of the virtual field trip experience.

Privacy Policy

When you visit our website(s), we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following common technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

- “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.

Additionally, when you send us a contact form or register for our field trips using our website, we collect certain information from you, including: your name, the school & school board you work for, your school email address, your school email domain, and your students’ school email domain. We refer to this information as “Order Information”.

We use the Order Information that we collect to fulfill any orders placed through the site (including processing your registration, and providing you with invoices and/or order confirmations). We also use this Order Information to screen our orders for potential risk of fraud, and send you documentation related to each field trip. We may follow up with your school or organization to confirm certain information about your registration.

Student privacy

We do not collect personal data from student participants except for the email addresses that match the domain provided by their teachers at registration. We do not email students nor sell any user information to third parties.

We do collect some data about participants from their interactions with the platform we use during the virtual field trip experience. This information is automatically collected from our interactive service provider Slido, a company owned by Cisco. Slido collects:

• Student email addresses and email domains,

• The number of students participating from specific organizations, 

• Whatever student participants write as questions/comments/on feedback forms throughout the trip.

Data pertaining to what participants write as questions/comments/on feedback forms throughout the trip is kept confidential and only used to a) create Q&A documents for each trip that are sent back to teachers that the experts answer and b) feature as testimonials on our website/promotional material. 

We do not use Slido’s features to allow us to collect names, gender or any other information aside from email and domain.

Prior to any trip, we collect the school email domains of any and all student participants, solely to ensure that our online events can only be accessed by those registered teacher and student participants with matching email domains. During any trip, no names of students will ever appear. For privacy’s sake, we will delete/edit comments/questions that include names of students in them. 

Responsibility

E2 Adventures acts solely as organizer of the field trips outlined on our website and newsletters, unless otherwise specified, and is responsible for: making all reservations, accepting payments, ensuring that the itinerary of our trips is followed, and assuring that registrants get all of the documentation and information they need to participate in our trips prior to the trip. 

It is understood and agreed between E2 Adventures and all participants that E2 Adventures may change the nature and destinations listed on the website and newsletter at any time. E2 Adventures and its team shall not be held responsible for: 

a. Any non-performance or cancellation on the part of any company/site we visit;

b. Any delays or misconnection caused by any mechanical defects or failure in audiovisual/cellular/wifi equipment used by the experts from any company/site we visit or by the equipment used by participants of the field trip experience, however caused;

c. Any delay or misconnection caused by mechanical defects or failure on the part of our 3rd party platforms, however caused & beyond our control;

d. Any inconvenience, loss of enjoyment, upset, disappointment, distress or frustration whether physical or mental however caused, except where caused directly by E2 Adventures’ production team;

e. Any additional costs incurred as a result of cancellations or delays of a field trip caused by acts of God, or any other event, which result in one or more persons being unable to continue or complete the field trip through no direct fault of ours; 

f. Any offensive, inappropriate or questionable comments or material seen or heard throughout a field trip while visiting any company/site or said by any company/site expert;

g. Any offensive, inappropriate or questionable comment or question seen throughout a field trip on Slido written by participants. Our moderation team will do its best to edit/delete all irrelevant, inappropriate or offensive comments/questions, but this cannot be guaranteed. 

Participating teachers and students agree to be courteous and respectful, in all their interactions with E2 Adventures, its partners and programs. E2 Adventures reserves the right to decline any person as a participant of a field trip at any time before or during the field trip should such person’s presence be considered detrimental to the interest, comfort and enjoyment of the other participants. Persons leaving the field trip for this reason shall not receive any compensation or credit, and will be barred from registering to future E2 Adventures programs. 

E2 Adventures, its employees, consultants and all participants agree that the conditions set out in these Terms and Conditions are part of the terms between each participant and E2 Adventures. Acceptance of the reservation for a field trip, or placing any deposit given to E2 Adventures will represent an acceptance by the participant of these Terms and Conditions.